Returns & Exchanges

No Tears, Just Solutions! 😢➡️😊
At Sadgirl, we want you to absolutely adore what you order! If your purchase isn't the perfection you envisioned, we're here to make things right.

1. Return Policy: The Nitty-Gritty 📜:

• 30-Day Window: You have 30 days from receiving your order to send it back.
• Condition Check: Items must be unworn, unwashed, with all original tags and packaging.
• Refunds: Processed to the original payment method within 5-7 business days after we receive the returned item(s).

2. Exchanges: Swap & Shop! 🔄🛍️:

• Size & Style: Swap for a different size or another style that’s equally sassy.
• Process: Initiate an exchange and send the original item back. Once received, your new item will be on its way!

3. Faulty Items: Our Oops! 🙈:

• Spotted a defect? First off, sincere apologies!
• Send us a snap 📸 at support@sadgirl.com and we'll guide you on the next steps – be it a refund, exchange, or store credit.

4. Return Shipping: Who Covers What? 🚚:

• Standard Returns: You cover the return postage. Remember to keep your postage receipt until the return is finalized!
• Faulty Items or Our Mistake: On us! We'll provide a prepaid return label.

5. International Returns & Exchanges 🌍:

• For our global glam squad: Same rules, but make sure to mark the package as "Returned Goods" to avoid customs delays and potential charges.

6. Start Your Return/Exchange 🚀:

1. Head to our Return Portal.
2. Fill in the required details.
3. Follow the prompted steps and voila!

7. Help & Support 💬:

• Questions? Dilemmas? Unsolved mysteries? 🕵️
• Reach out to our return gurus at support@sadgirl.com or check our FAQs for swift solutions.

Embrace the Hiccups 💃
Sometimes life isn't picture-perfect, but that's where the fun stories come from! While we hope your Sadgirl experience is flawless, we're always here to smooth out any bumps on the fashion runway.